Frequently Asked Questions (FAQs)
We have listed below the majority of questions we frequently get asked. Just click on a title of the section that covers your question to see the answer. We hope this helps but of course if you have any other questions please don't hesitate to contact our sales team who will be happy to help on 08450 264 264
- What are the pre existing conditions an insurance company needs to know?
- Can children travel unaccompanied by an adult?
- Can I cover my 20 year old daughter on an annual multi trip policy?
- Will I have to take my policy abroad with me?
- Is it easy to view my policy documents via email?
- How will I receive my policy documents?
- If I caused an injury to someone playing golf abroad, does my policy cover me?
- What about if my car breaks down whilst I'm on holiday?
- Can I include my childs back packing trip on our family's multi trip policy?
- Are my UK holidays covered on our insurance policy?
- Is my personal information available to others?
- Will you remind me to renew my policy?
- Can I cancel?
- Explain is Insurance Premium tax?
- Do I need to declare any treatment I'm currently receiving from my GP?
- How will my medical bills be settled if I'm injured abroad?
- If my GP says I shouldn't travel abroad will this invalidate my policy?
 What about business travel? Are those trips covered?- Can I reduce the premium by taking less medical insurance cover?
- What is the E111/EHIC form?
- Is hazardous sports cover included on my policy?
- Can we travel individualy if we have one family policy?
- If one of my children covered on our family policy turns 18 during the year will I need to inform you?
- My travel agent is asking if I have travel insurance, should I buy it from them?
- Will my camping holiday be covered, we haven't decided on the final details yet?
- I want an annual multi trip policy, what is the maximum length of time per trip, that I will be covered for?
- What is the point of an annual policy?
- Will I be able to claim for my lost holiday if I have to do jury service?
- What happens if I miss my flight and it's not my fault?
- What happens if the flight is delayed?
- Will I be covered if my valuables are stolen from my hotel room?
- Is the emergency medical advice line open all the time?
- What should we do if one of us loses our passport?
- What should I do if I lose my money or passport when I'm away?
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