SECTION 7 : TRAVEL DELAY
What is Covered
(Single Trip and Annual Multi-Trip policies only)
If the departure of Your first outward or final inward international flight, sea crossing or coach or train journey forming part of a booked Trip and specified on Your ticket, is delayed as a direct result of Strike, Industrial Action, adverse weather conditions, failure of air traffic control systems, or mechanical breakdown of aircraft, sea vessel, coach or train:
- for more than 12 hours beyond the intended departure time: We will pay the sum of £20 per Insured Person for the first 12 hours Your departure is delayed and a further £20 per Insured Person for each subsequent full 12 hours delay, up to a maximum of £200 in all per Insured Person per Trip; or
- for more than 12 hours beyond the intended departure time: You can choose instead to abandon Your Trip and submit a Cancellation claim under Section 6.
Special conditions relating to claims
If You suffer delays You must obtain written confirmation from the Carrier stating the period and reason for delay.
What is Not Covered
- claims arising from actual or planned Strike or Industrial Action which was common knowledge at the time You made travel arrangements for the Trip;
- withdrawal from service of the aircraft, sea vessel, coach or train on which You are booked to travel, by order or recommendation of the regulatory authority in any country. You should direct any claim to the transport operator involved;
- claims where You have not obtained written confirmation from the Carrier stating the period and reason for delay;
- any claim arising in connection with a Trip solely within the UK Area;
- anything mentioned in the General Exclusions
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