|
Personal Assistance Services
What is covered:
We will pay the administrative and delivery costs, up to a maximum of £250 per Trip, in providing the following services in respect of a Trip:
- Information about Your destination
We can provide information on:-
- current visa and entry permit requirements for any country. However, if You hold a passport from a country other than Great Britain, Northern Ireland, the Isle of Man or the Channel Islands, We may need to refer You to the UK Embassy or Consulate of that country;
- current requirements for inoculations and vaccinations for any country in the World and advice on current World Health Organisation warnings;
- arranging relevant inoculations and vaccinations before the commencement of a Trip abroad. We will not pay the cost of these inoculations or vaccinations;
- climate;
- local languages;
- time differences;
- main bank opening hours, including whether or not a Bank Holiday falls within Your intended Trip;
- motoring restrictions, regulations, Green Card and other insurance issues.
- Transfer of Emergency Funds
We will transfer emergency funds to You in case of urgent need, up to a maximum under this policy, per Trip, of £500.
This service will apply when access to Your normal financial/banking arrangements is not available locally, and is intended to cover Your immediate emergency needs.
You must authorise Us to debit Your credit or charge card with the amount of the transfer, or You must make alternative arrangements to deposit the funds in Our account in the UK.
- Message Relay
We will transmit two urgent messages following illness, accident or travel delay problems.
- Drug Replacement
We will assist You in replacing lost drugs or other essential medication, or lost or broken prescription glasses or contact lenses, which are unobtainable overseas. We can source and deliver to You compatible blood supplies.
What is not covered:
- The cost of any items or of blood (unless insured under another Section of this policy), and the costs of supplying any medication inadvertently not carried by the Insured Person on the Trip.
- Non-Emergency Medical Referral
We will provide the names and addresses of local doctors, hospitals, clinics and dentists when consultation or minor treatment is required. If any other treatment is involved, You must contact Us as soon as possible, before You incur substantial charges.
If Your child (aged under 18 years) who has been left in the country of departure becomes ill or suffers injury, We can provide medical advice and monitor the situation until Your return Home.
- Tracing Lost Luggage
If Your luggage is lost or misdirected in transit, and the Carrier has failed to resolve the problem, We will help with tracing and re-delivering the luggage. You will need to have Your luggage tag number available.
- Replacement Travel Documents
We will help You replace lost or stolen tickets and Travel Documents and refer You to suitable travel offices.
What is not covered: The cost of any items insured under another Section of this policy.
- Lost Credit Cards
If Your credit or charge cards are lost or stolen while You are abroad, We can advise the appropriate card issuers.
- Homecall Referral
If Your Home within the UK Area suffers damage during Your Trip, then We can arrange for a repairer from Our list of Europ Assistance-approved tradesmen to contact You to effect emergency repairs to the domestic plumbing or drainage system, the domestic gas or electricity supply, the roofing, external locks, doors or windows, or the fixed heating system.
You can call Us for help up to 7 days after You have returned Home from a Trip.
You will be responsible for the payment of all charges associated with effecting the repair, including any call-out fee, and You should make arrangements to pay the repairer or Europ Assistance Holdings Limited at the time the work is carried out.
|