SECTION 8 : UK DEPARTURE ASSISTANCE & MISSED UK CONNECTION
What is Covered
(Single Trip and Annual Multi-Trip policies only)
We will pay up to a maximum of £300 Standard/£600 Super per Insured Person to meet the additional costs incurred should You be delayed or miss Your connection as follows:
On Your Outward Journey: If after leaving Your Home You are delayed during Your internal/connecting journey to the airport, port, coach or rail terminal, as a result of disruption, cancellation, delay, curtailment, suspension, failure or alteration of public transport, or breakdown or accident immobilising the private vehicle in which You are travelling:
- We will provide assistance to enable You to continue Your journey to the UK international departure point;
- where necessary We will provide alternative transport or emergency local help, including the towing of Your vehicle to the nearest garage.
On Your Return to the UK: If Your main international air, sea, coach or rail Carrier is delayed and You miss Your pre-booked and pre-paid UK internal travel connection by scheduled public transport We will:
- assist You to reach Home from the point where You transfer from the main international air, sea, coach or rail Carrier;
- liaise with the onward transport provider to advise of Your late arrival and will, if necessary, make alternative travel arrangements to enable You to get Home within a reasonable time.
Should You arrive at the UK transfer point on time but You are unable to continue Home as planned due to the disruption, cancellation, delay, curtailment, suspension, failure or alteration of Your planned internal travel connection by scheduled public transport; or the immobilisation or loss of the private vehicle, left in the country of departure or at the transfer point, and in which You proposed to travel We will:
- provide necessary alternative transport, local emergency assistance, recovery of the private vehicle and the passengers to Home or overnight accommodation whilst awaiting repairs to the private vehicle.
Special conditions relating to claims
If You suffer delays You must obtain written confirmation from the Carrier stating the period and reason for delay.
If the private vehicle in which You are travelling or intending to travel is immobilised by breakdown or accident, then You will be responsible for authorising repairs and for meeting any costs other than for 1 hour’s roadside assistance and towing charges to the repairer nominated by You or to Your Home as appropriate.
You must take every reasonable step to commence and complete the journey to the UK international departure point on time.
What is not covered:
- claims arising from Strike or Industrial Action which had started, or for which a starting date had been announced, before You made any travel arrangements for Your Trip;
- claims due to You allowing insufficient time to complete Your journey to the departure point;
- withdrawal from service (temporary or otherwise) of the aircraft, sea vessel, coach or train on which You are booked to travel, by order or recommendation of the regulatory authority in any country. You should direct any claim to the transport operator involved;
- additional costs where the scheduled public transport operator has offered reasonable alternative travel arrangements;
- immobilisation or loss of any vehicle You have taken abroad on Your Trip;
- anything mentioned in the General Exclusions.
SECTION 9 : MISSED DEPARTURE ON THE OUTWARD JOURNEY
What is covered:
(Single Trip and Annual Multi-Trip policies only)
We will pay for reasonable additional travelling and accommodation expenses necessarily incurred to reach the booked destination by the most direct alternative route, up to a maximum of £300 Standard/£600 Super:
if You arrive at the airport, port or international coach or rail terminal too late to commence the outward journey abroad of Your booked Trip, as a result of:
- breakdown of or accident involving the vehicle in which You are travelling; or
- cancellation or curtailment of scheduled public transport due to adverse weather conditions, Strike or Industrial Action or mechanical breakdown, derangement or accident;
We will provide assistance by liaising with the Carrier and/or Tour Operator to advise of Your late arrival and, as necessary, We will make arrangements for overnight hotel accommodation and alternative international travel.
Special conditions relating to claims
You must take every reasonable step to commence and complete the journey to the departure point and check in for the flight, sea crossing, coach or train journey on time.
You must obtain written confirmation from the Carrier stating the period and reason for delay.
What is not covered:
- claims arising from actual or planned Strike or Industrial Action which was common knowledge at the time You booked the Trip;
- withdrawal from service of the aircraft, sea vessel, coach or train on which You are booked to travel, by order or recommendation of the regulatory authority in any country. You should direct any claim to the transport operator involved;
- additional costs where the scheduled public transport operator has offered reasonable alternative travel arrangements;
- claims for additional mechanical wear and tear or depreciation of Your vehicle or for mileage charges other than additional fuel and oil;
- claims under this Section in addition to claims under Section 7 (Travel Delay);
- claims due to You allowing insufficient time to complete Your journey to the departure point;
- the Policy Excess;
- anything mentioned in the General Exclusions.
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