Emergency Assistance - Policy Wording

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EMERGENCY ASSISTANCE 24 HOURS A DAY

You should first check that the circumstances are covered by Your policy.

Having done this please contact the appropriate 24-hour telephone number shown after the appropriate Section of cover. Give Your name, insurance details, reference number and as much information as possible. Please give us a telephone, fax or telex number, or email address where We can contact You or leave messages at any time of the day or night.

For Medical Emergencies Call +44 (0) 1444 442003

To comply with the terms and conditions of the insurance You must obtain Our prior authorisation before incurring any expenses over £500. In case of emergency, if You are physically prevented from contacting Us immediately, You or someone designated by You must contact Us within 48 hours.

TRIPS TO MAINLAND SPAIN, THE CANARY ISLANDS (Tenerife, Gran Canaria, Fuerteventura, Lanzarote, La Palma, Gomera and El Hierro) AND THE BALEARIC ISLANDS (Cabrera, Formentera, Ibiza, Majorca/Mallorca, Menorca) – 24 HOUR EMERGENCY SERVICE

When away from Home, it is most important that You have immediate access to professional medical attention in the event of an emergency. With this in mind, We have put in place, for Your benefit, a network of medical professionals throughout mainland Spain, the Canary Islands and the Balearic Islands, at Your service 24 hours a day, 7 days a week. This is supported by a 24 hour medical emergency service, which can direct You to these professionals, and which will also follow Your case through from the moment You enter hospital until You are released and, in more serious cases, until You are safely repatriated (accompanied, if deemed medically necessary, by one of Our medical team).

In addition, no Policy Excess will apply when You receive inpatient treatment (where medically necessary) at:

1. one of Our network hospitals, or
2. a state hospital when You have used the EHIC to effectively reduce the cost of Your medical treatment or medicines.

For further information:

For Medical Emergencies Spain & Canary Islands Call +44 (0) 1444 442077

E-mail: medicalops@europ-assistance.co.uk

Website: www.europ-assistance.co.uk/spanishmedicalnetwork