SECTION 10 : PERSONAL LUGGAGE
What is Covered
If, in the course of a Trip, Your Personal Luggage is damaged, stolen, destroyed or lost (and not recovered), We will cover You up to an overall maximum of £500 Standard/£2,000 Super/£750 Backpacker per Insured Person in total under this policy.
Within this amount the following sub-limits apply:
- The maximum We will pay for any one article, or for any one Pair or Set of articles, is £300 Standard & Super/£150 Backpacker. If You cannot provide an original receipt, valuation report or other satisfactory proof of ownership and value to support the claim, payment for any one article, or for any one Pair or Set of articles, will be limited to a maximum of £50. Evidence of replacement value is not sufficient.
- The maximum We will pay for all articles lost, damaged or stolen in any one incident is limited to £300 Standard & Super/£150 Backpacker if You cannot provide satisfactory proof of ownership and value.
- The maximum We will pay under this policy for all Valuables owned by each Insured Person is limited to £300 Standard & Super/£200 Backpacker (or £100 if the Insured Person is aged under 16). The maximum We will pay for sunglasses or prescription glasses of any kind is limited to £150.
- The maximum We will pay for Personal Luggage or Valuables lost, damaged or stolen from a beach or pool-side is limited to £100 per incident.
- The maximum We will pay for any cigarettes or alcohol lost, damaged or stolen is limited to £50 in total under this policy.
Special conditions relating to claims
We have the option to either pay You for the loss, or replace, reinstate or repair the items concerned.
Claims are paid based on the value of the goods at the time that they are lost and not on a ‘new for old basis’ or replacement cost basis; thus a deduction is made for wear, tear, and depreciation, bearing in mind the age of the items.
You must take suitable precautions to secure the safety of Your Personal Luggage, and must not leave it unsecured or Unattended or beyond Your reach at any time in a place to which the public have access.
If claiming for Your goods that were stolen or lost You should produce proof of purchase of the original goods by way of receipts, credit card or bank statements, as failure to do so may affect the assessment of the claim.
Within 24 hours of the incident, You must report loss of Personal Luggage to the local Police or to the Carrier, as appropriate, (damage to Personal Luggage in transit must be reported to the Carrier before You leave the baggage hall and a Property Irregularity Report (PIR) must be obtained), or to Your hotel or accommodation management, or to the Tour Operator representative.
You must produce to Us written documentation from one of the parties listed above confirming that the loss or theft occurred during the Trip - otherwise no claim will be paid.
What is not covered:
- any item loaned, hired or entrusted to You;
- any loss, theft of, or damage to Personal Luggage left in an Unattended motor vehicle if:
- the items concerned have not been locked out of sight in a Secure Luggage Area;
- no forcible and violent means have been used by an unauthorised person to affect entry into the vehicle; and
- no evidence of such entry is available.
- theft of Valuables from an Unattended motor vehicle;
- loss, theft of, or damage to, Valuables from checked-in luggage left in the custody of a Carrier and/or Valuables packed in luggage left in the baggage hold or storage area of a Carrier;
- electrical or mechanical breakdown or derangement of the article insured;
- wear and tear, damage caused by moth or vermin, denting or scratching, or any process of dyeing or cleaning;
- confiscation or detention by Customs or other lawful officials and authorities;
- dentures; bonds; securities; stamps or documents of any kind, including driving licences and passports; musical instruments; typewriters; glass; china; antiques; pictures; pedal cycles; hearing aids; coupons; vehicles or accessories; boats and/or ancillary equipment; samples or merchandise or business goods or specialised equipment relating to a trade or profession;
- damage to fragile or brittle articles unless by fire or resulting from an accident to a sea going vessel, aircraft or vehicle;
- liability in respect of a Pair or Set of articles where We shall be liable only for the value of that part of the Pair or Set which is lost or damaged;
- sports’ gear whilst in use;
- equipment used in connection with any Winter Sports or Special Sports and Activities unless You have paid the appropriate additional premium to extend Your policy;
- loss or theft of or damage to Money (please see Section 12);
- losses from a roof or boot luggage rack (other than losses of camping equipment, which remains covered under this Section);
- the Policy Excess;
- anything mentioned in the General Exclusions.
SECTION 11 : LUGGAGE DELAY ON YOUR OUTWARD JOURNEY
What is covered:
(Single Trip and Annual Multi-Trip policies only)
If Your luggage is certified by the Carrier to have been lost or misplaced on the outward journey of a Trip for a period in excess of 12 hours but less than 48 hours, then You can claim an amount of up to £25 Standard/£75 Super per Insured Person for the purchase of essential items.
Such sums will be refundable to Us if the luggage or any part of it proves to be permanently lost and/or a claim is made under the Personal Luggage Section.
Special conditions relating to claims
You must provide receipts and a report from the Carrier confirming the length of the delay - otherwise no payment will be made.
What is not covered:
- any claim arising in connection with a Trip solely within the UK Area;
- anything mentioned in the General Exclusions.
| 
