Holidaymakers given greater rights
Travel Insurance News - 13/01/2006

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The travel industry has issued a promise to customers, stating that it will be easier to get a refund should a holiday go wrong.

A new code, set up by the Association of British Travel Agents (ABTA), has been launched and is aimed at improving customer service and consumer rights across the industry.

Keith Bretton, head of corporate affairs at ABTA, said: 'More and moreconsumers demand a dream holiday and ABTA's code of conduct sets downstandards that guarantee the best of practices within the travel industry.'

Furthermore, the code has received the approval of the Office of FairTrading and is the first of it's kind to do so.

Though customers should see an improvement in the way a holiday from hell is handled, the new code does not imply that other precautions against holiday mishaps, such as holiday insurance, should be neglected.

Britons are thus urged to remember that adequate holiday insurance cover is organised before jetting off.

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