Travel Insurance Claims Frequently Asked Questions

Frequently Asked Questions (FAQs) - Travel Insurance Claims

We have listed below the majority of travel insurance claims questions we frequently get asked. We hope this helps but of course if you have any other questions please look at the other frequently asked questions or if you still can't find an answer don't hesitate to contact our sales team who will be happy to help on 01392 287 418.

Although these frequently asked questions are to assist you. You should read the policy carefully to make sure it suits your requirements. The policy wording is available on this site HERE.

Travel Insurance Claims FAQs

  • Is the emergency medical advice line open all the time?
    Yes the Emergency Line operates 24 hours a day, 7 days a week, 365 days a year. Doctors and Nurses will be available to talk too. The emergency number is on your policy documents.
  • What happens if I lose my passport ?
    If your passport is lost or stolen outside the country of departure during a trip, cover will depend on the type of policy you have purchased. On our Backpacker 'Max' and Backpacker 'Standard' policies we will pay up to £200. We will pay up to £350 if you hold one of our 'Max' Policies, £250 on our 'Standard' Policies and £100 on our 'Economy' Policies. This cover is per insured person in the respect of reasonable additional travel and accommodation expenses you incur abroad to obtain a replacement passport. We do not cover the replacement cost of the passport itself.
  • What should we do if we lost our money or credit cards?
    Within 24 hours of the incident you must report any loss of money or cards to either the local police, your carrier, your hotel or accommodation manager, or the tour operator. You should call your Credit Card company immediately or we can do this for you on your behalf. You must produce to us written documentation from one of the parties listed above confirming that the loss or theft occurred during the trip with a crime reference number - otherwise no cliam will be paid.